// BLOG
Procurement, healthcare and Enterprise AI. What happens when a digital team takes over transactional work, told with numbers.
An AI agent for procurement requests quotes, negotiates and issues the purchase order inside the ERP, within a defined approval limit, with the buyer approving only the exceptions. Here is what it decides alone, how it differs from RPA and chatbots, and how it connects to TOTVS Protheus, Datasul and SAP.
AI in accounts payable works for reading invoices, triaging exceptions and answering suppliers. Three-way matching and approval reminders are a job for rules, not AI. Here is the flow task by task, where AI doesn't pay off, and how to measure where your team's hours go.
AI in Tasy for claims audit means reviewing every patient bill before it closes and goes to billing, not after the payer's denial arrives. An AI agent reviews 100% of bills, points out the likely denial reason and the suggested fix, and leaves the decision with the auditor.
Gartner predicts that 90% of B2B purchases will be intermediated by AI by 2028. That does not mean robots replacing buyers: it means AI agents running the purchasing cycle within company policy, and it starts with seeing the real process.
A hospital claim denial (glosa, in Brazil) is the payer's refusal to pay all or part of a billed item, with a coded TISS reason the hospital can appeal. This guide covers the types and reason codes, how payers justify each item, fair versus unfounded denials and what each error costs, ANS appeal rules and how consistent auditing cuts unfounded denials.
Indirect procurement is everything that keeps a company running without going into the product: MRO, facilities, IT, services. It holds most of the suppliers and almost none of the negotiation. Here is why, and what to do about it.
Medical claims audit is how a Brazilian health plan checks every bill from hospitals, clinics, labs and physicians before paying it. This guide walks through it from inside the payer: the TISS intake, administrative and clinical review, denials and appeals, sampling versus full coverage, and where AI fits.
Interviews are the process discovery technique that yields the most, as long as they follow a script. Here are the seven techniques compared, a complete interview guide with the exact questions, and a method to consolidate 30 accounts without counting the same task twice.
Process discovery reconstructs how a process really runs, from the event logs your systems already record (process mining) or from the people who do the work. Here is how each method works, what it delivers and what should act on the findings.
A procurement bot speeds up the order that was already going out for quotes; an AI agent decides within the buyer's approval limit and handles the exception. Here is the test that tells them apart before you sign.
In Brazil, a dedicated procurement BPO seat costs R$ 15 thousand to R$ 40 thousand per month, and outcome-based contracts charge 15% to 30% of measured savings. The real price depends on the pricing model, the scope, the SLAs and what happens to cost as volume grows.
Outsource procurement execution, never the decisions: quoting, PO issuing, follow-up, master data and invoice matching can go; policy, approval limits, critical suppliers and data stay in-house. Here is the split by step and category, the risks, the KPIs and a cost comparison.
